Refunds, Compensation & Disruption Claims

Step 1: Reservation & Passenger Verification

Please enter your 6-character Southwest confirmation code and passenger contact information.

Full Passenger Legal Name *

Southwest Confirmation Code (PNR) *

Email Address for Resolution Updates *

Mobile Phone (SMS Notifications) *

Southwest Flight Number *

WN

Date of Flight *

Departure Airport (Origin 3-letter IATA) *

Destination Airport *

Step 2: Disruption Category & Luggage Details

Specify what occurred during your itinerary.

Select Disruption Classification *

Delayed or Missing Baggage

Checked bag did not arrive on the baggage carousel at your final destination.

Damaged Luggage / Contents

Physical damage to suitcase shell, wheels, handles, or broken contents.

Cancelled Flight (DOT Part 260)

Flight was cancelled by Southwest; requesting mandatory cash refund.

Significant Flight Delay (> 3 Hours)

Out-of-pocket meal, accommodation, or transportation expenses during delay.

Luggage Tag & File Reference

Southwest Baggage Claim File / PIR # Issued at the airport baggage service desk upon filing report.

Baggage Claim Tag Barcode Number Printed on your boarding pass receipt sticker.

Luggage Make / Brand

Luggage Color & Features

Detailed Statement of Event *

Step 3: Itemized Out-of-Pocket Expenses

Under DOT regulations, reasonable emergency interim purchases are reimbursable. Please list receipts below.

Total Disputed

$ 0.00

Step 4: Passenger Legal Certification

Review your declaration under penalty of federal law.

Southwest Airlines Disruption Claim Notice

By submitting this form, I certify under penalty of perjury that all listed expenses, baggage descriptions, and flight details are true and accurate. Falsification of claims violates 18 U.S.C. § 1001.

Legal Electronic Signature *

Total Claimed Settlement

$ 0.00

I agree to the Southwest Airlines Customer Service Commitment and verify that all receipts will be made available upon request by Southwest Central Baggage Services.

Claimant Name
Booking Reference / PNR
Dispute Claim Amount
Governing Regulation	US DOT 14 CFR Part 260 (Cash refunds upon cancellation/delay)
Designated Claims Desk	[email protected]

Refunds, Compensation & Travel Claims Portal

Step 1: Reservation & Passenger Verification

Step 2: Disruption Category & Luggage Details

Luggage Tag & File Reference

Step 3: Itemized Out-of-Pocket Expenses

Step 4: Passenger Legal Certification

Statutory Dispute Dossier Receipt